Let’s say this woman reports to you and you’re the person on the phone.
What do you do after this happens?
I’ll share my opinion tomorrow.
DISCUSSION
I’m reserving comment until tomorrow, but I will say that I too believe that anger wouldn’t necessarily be my primary reaction. While it’s blatantly disrespectful (and would be no matter who it was directed at – not just her boss), it’s awesome that she knows she’s busted!
Call her into my office and ask one question: “Why did you think I wouldn’t even ‘get it’?” Then I would sit back and see what happened. It could be she’s holding a grudge against me for some – to me unknown – reason, could be that communications between departments has broken down, resulting in these ‘funny outbursts’, could be she’s a new manager trying to impress her colleagues with her ‘guile’. Her (honest?) answer had better be revealing the real problem and no excuses. BTW, I would be more flabbergasted that angry. Karin H. (Keep It Simple Sweetheart, specially in business)
I’m reserving comment until tomorrow, but I will say that I too believe that anger wouldn’t necessarily be my primary reaction.
While it’s blatantly disrespectful (and would be no matter who it was directed at – not just her boss), it’s awesome that she knows she’s busted!
Call her into my office and ask one question:
“Why did you think I wouldn’t even ‘get it’?”
Then I would sit back and see what happened.
It could be she’s holding a grudge against me for some – to me unknown – reason, could be that communications between departments has broken down, resulting in these ‘funny outbursts’, could be she’s a new manager trying to impress her colleagues with her ‘guile’.
Her (honest?) answer had better be revealing the real problem and no excuses.
BTW, I would be more flabbergasted that angry.
Karin H. (Keep It Simple Sweetheart, specially in business)