Change resistant behaviors
are often a cultural phenomenon and not simply random personal characteristics.
A culture allows behaviors to persist by either rewarding them or not blatantly
If resistant behaviors are
allowed to continue, the change effort being attempted may very well be
considered unsuccessful and abandoned.
People in the organization
will learn that if they can stall long enough the “problem” will go away!
Every time this happens
resistance gets more solidly baked into the culture.
It gets harder and harder