Part
2: Under Reporting

I don’t always charge clients for every
hour I work.

Sometimes I do this because it’s good customer service (going the
extra mile or absorbing an estimation error).

Other times it’s part of a business development
strategy (minimizing the client’s risk in getting to know me).

Still other times it’s because the quality level I feel compelled to deliver exceeds the level of quality for which
I’ve been contracted.

Whatever the reason, I always let customers know what
it took to get the job done.

Why?

People
don’t value what they can’t see.

Reporting only partial effort results in inaccurate
expectations.

It just seems to make sense to let people know (tastefully)
when they’ve gotten something extra.

I like to know when I’ve gotten something extra.

Don’t you?