Digital Transformation (DX) in Education

Lori Carlin • May 4, 2023

What is DX in education?


For publishers, courseware developers, and technology providers, the need for digital transformation (DX) in education creates opportunities and prompts innovations to support students, faculty, and academic institutions – across all stages of learning. DX expands beyond the move of content online to that of adopting technologies for curriculum delivery or improved efficiency. For an academic institution, it is a decisive strategic direction with a defined set of iterative steps with the goal of increasing their value, reputation, and sustainability through enhanced learner outcomes. With its role continuing to rise in importance, DX underpins the progression of higher education.


Addressing DX in support of education is not new, yet the prevalence of attention and investments continues to accelerate, especially on the heels of the pandemic. EDUCAUSE, a non-profit association and leading voice for the use of information technology (IT) in higher education, issued a 2020 study entitled, Driving Digital Transformation in Higher Education, which reported that 67% of leaders across higher education IT believe that DX has become more important in the past 2 years, with an additional 31% seeing it just as important as it was two years ago, highlighting that DX across the education spectrum is well underway.


DX fundamentally focuses on providing accessibility to desired learning resources, coupled with technology to enhance the student experience, thereby making learning more personalized, advancing teaching and collaboration, and enabling enhanced engagement and understanding through increasingly interactive and immersive approaches. A host of new technologies and innovations continue to impact educational outcomes including: refinement of online and remote learning, nano and adaptive learning approaches, learner-based digital analytics and performance metrics, immersive and simulated learning via augmented and virtual reality, advanced connectivity and collaboration, and an increased influx of artificial intelligence.


Understanding how the combination of content and technology supports curricula, learning objectives, and learning efficiency and effectiveness is an important strategic imperative for publishers and developers. To understand how your organization can support DX in education, we offer a short list of considerations:


  • DX is strategic, not operational.  Does your organization understand where DX fits into your academic customers’ strategic objectives? Are conversations happening across the institution – with academic and curriculum leadership, faculty, library, along with learners – to best understand needs and identify opportunities, challenges, and barriers?
  • Learner outcomes are central.  What are the core learning objectives for your academic customers? Where do they see gaps with student outcomes? How is the institution transitioning to support today’s - and tomorrow’s - learners? Where do they see challenges with current educational resources?
  • DX in support of education must evolve.  Does your organization have clear knowledge of current learning needs, but also understand the road ahead? How are you supporting academic customers through points of transition and change? How are your education products, platforms, and services meeting the needs of tomorrow’s learners?


What is the market experience?


To shine additional light on the evolving education landscape and the direct impact of DX, Delta Think spoke with individuals on the front line about their experiences:

  • Dr. Jonathan Wisco, Associate Professor & Director of the Laboratory for Translational Anatomy of Degenerative Diseases and Developmental Disorders, Department of Anatomy & Neurobiology at Boston University (BU) School of Medicine, whose recent work was instrumental in the re-engineering of BU’s medical curriculum, and
  • Brian Moore, Director of Online Learning, Assessment, Examinations & Curriculum Planning at the American Academy of Orthopedic Surgeons (AAOS), lead for AAOS’s residency online learning platform – Resident Orthopedic Core Curriculum (ROCK)


Delta Think: With the evolving move to digital content and education platforms across the academic landscape, what do you see as some of the most important benefits for your learners?


  • Dr. Wisco: “Digital content has been available for some time, so accessibility has been dependent on whether students have internet access and an electronic device that is updated enough to view and interact with the content. Content that runs on a flexible platform is best since it will run on any type of device. Accessibility for students and faculty alike is key.”
  • Brian Moore: “A key advantage for our learners is the ease and speed of access. Prior to our digital transition in 2017, learners would have had to wait for the book, video, or DVD-ROM. As a result, we’ve moved from an intentional, pre-mediated purchase to a resource utilized in their day-to-day. With technology now underpinning the learning environment, we also have the ability to crosslink content sources, curate content to cover particular subject areas, along with the ability to keep it up to date – all of which bring efficiency and increased effectiveness to our learners.”


Delta Think: Conversely, from your vantage point, what have been the primary challenges for your institution/organization with its digital transformation?


  • Dr. Wisco: “The cost and the ability for educators to adjust to a digital world, not just to disseminate interactive content, but how to utilize it to its full potential as part of learning activities and assessment. Cost is by far the biggest challenge. Students prefer free resources but will pay under duress to buy resources that will help them succeed on their assessments.”
  • Brian Moore: “Prioritizing content migration. When we first launched the ROCK, everyone across the organization wanted to be a part of this new ‘delivery channel.’ Being intentional about what we moved and in what order aided in our success. Similarly, having a clear development strategy driven by a thorough assessment of the market’s needs was essential. And, don’t underestimate maintenance – you can’t leave online content static; it needs refreshing to stay relevant for today’s learners.”


Delta Think: Knowing that you and your organizations are on the path of digital transformation in support of education, what advice would you offer to peers who have yet to head in this direction?


  • Dr. Wisco: “As an educator, I would say working with a coach or mentor to help you navigate through the process! Leverage the learnings of others and understand that change is challenging.”
  • Brian Moore: “It takes time! Budget more in terms of time and resources to implement – even if you have assets ready to go, it takes time to learn new systems, build new competencies. It’s new to your staff, processes, and culture.”


How can Delta Think help you?


Delta Think has helped publishers, societies, technology companies, start-ups and others find their place in this rapidly transforming education ecosystem. We collaborate with our clients using proven methodologies to define actionable, customer-driven strategies across content and product development, commercial infrastructure, and operations. Our experience across the education landscape – from undergraduate and graduate-level through to professional development, licensure, and certification – is your opportunity. We’d love to share more about what we are seeing and hearing in the world of education and how you can learn to thrive in this fast-moving landscape. Contact us today to discuss an education-based project customized to satisfy your specific organizational objectives and budget.


Want to hear more?


Join Dr. Wisco and Brian Moore, along with several of today’s early learners on May 16th at 11am EDT for the upcoming webinar: HOW HAS DIGITAL EDUCATION IMPACTED HOW WE LEARN, TEACH, & RESEARCH?  The session is part of Silverchair Technologies Platform Strategies 2023: Strategies Spotlight series. The webinar will be co-moderated by Jake Zarnegar, Silverchair’s Chief Client Strategy Officer, and Diane Harnish, Director of Delta Think’s Education Practice. Register today!

By Lori Carlin December 4, 2025
Impelsys and Delta Think Join Forces to Expand Strategy and Technology Capabilities for Publishing, Scholarly Communications, Education, and Healthcare Communities
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This theme ran through the plenary Leading in a Time of Crisis, Reclaiming the Library Narrative, and even the lightning sessions, a shared recognition that we’re all trying to redefine what “enough” looks like. What stood out was how data-driven decision-making has become essential. Libraries, publishers, and service providers are not just analyzing what to add, but what to let go of, all in an effort to find a new balance. And then there’s AI. We have moved beyond “sessions about AI” to “AI everywhere.” I will admit that I once thought AI was a solution in search of a problem, but now it’s woven through nearly every conversation. Librarians are leading the way on AI literacy, while publishers and service providers are using AI to innovate to meet changing research needs. The uncertainty is real but so is the shared determination to adapt, learn, and move forward together. 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The first two events I attended this year were definite highlights, both of which were the brainchild of and brilliantly orchestrated by my colleague, Heather Staines – the Vendor Meetup on Monday evening and the Leadership Breakfast on Tuesday morning. Both were jam packed and filled with lively conversation. If you’re not familiar, the Vendor Meetup is an open, casual gathering (sponsored this year by Get FTR) designed to give vendor representatives, especially early career attendees, who attend only for Vendor Day a chance to socialize and network, something they often miss when they’re in and out in a single day, but all are welcome to attend! The Leadership Breakfast, a smaller invitation-only event designed to give a more intimate networking experience within the larger Charleston Conference, is always a thoughtful session centered on a pressing issue of the day, and this year was no exception. The discussion focused on sustainability across the entire scholarly communication ecosystem—from funders to libraries to publishers. Frankly, no one can unhear the words of one of the panelists (a library director) when he commented that his budget has dropped from ~$7M to ~$5.4M in the last 24 months … with more to come. Finally, I’m a little biased, but I dare say I and my panelists were very pleased with the session I moderated focused on the impact of US research funding changes, which highlighted info from Delta Think’s Spring 2025 Author and Researcher Survey, along with how publishers who participated used the data to inform their strategies. We also had a librarian on the panel who informed the audience about the impact of these changes on universities overall and libraries in particular. As you may know, the survey data showed rising concern about institutional support, with many researchers rethinking how they publish and participate in conferences. 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If you’re interested, there is still time to sign up! End of An Era (Two, in Fact!) This year’s conference marked a pivotal moment: the first without the in-person presence of founder, Katina Strauch (though we were grateful for her virtual participation), and the well-earned retirement of longtime Conference Director Anthony Watkinson, who rang his iconic bell one last time. We would not be here without them and their visionary colleagues who built this community from the ground up. Thank you, Katina and Anthony. Charting What Comes Next If there was one metaphor that captured Charleston 2025, it was motion; not adrift, but deliberate progress in the face of resistance. From policy updates to AI integration to the enduring strength of the scholarly community, the week’s sessions affirmed that innovation often takes root during uncertainty. As Tony Hobbs reminded us, even headwinds can propel us forward — if we learn how to adjust our sails.
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We are proud to share a video recording of our October News & Views companion online discussion forum! Join us for our annual update on the volume and revenue associated with Open Access publishing. If you missed the session, or if you attended and would like to watch/listen again, or share forward with friends, please feel free!
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Collaborate with Delta Think to uncover how funding and policy uncertainty continue to reshape the research ecosystem — and gain tailored insights for your community.
By Lori Carlin & Meg White September 25, 2025
Introduction: One question, two paths  A recent essay in The Conversation posed the question, “Is ChatGPT making us stupid?” The author examined emerging research suggesting that over-reliance on AI tools for writing can dull critical thinking, originality, and even memory retention. But as the author points out, AI has the potential to augment human intelligence when used well , acting as a catalyst for deeper thinking rather than a shortcut around it. We agree and seek to guide our clients in determining how to use AI to strengthen research and scholarship. From concern to opportunity When AI is approached as a collaborator, it sparks creativity, deepens inquiry, accelerates problem-solving, and amplifies creativity. It can strengthen teams, enhance services, and improve efficiencies across the publishing enterprise. Turning Ideas into Action Here’s how Delta Think can help you transform smart AI potential into purposeful, strategic action: Strategy and Market Research Focus: Identify where AI can deliver the most value for your organization, grounded in community needs and behaviors. Delta Think Approach: Gather and analyze evidence through quantitative and qualitative methods to uncover how your community – your researchers, authors, reviewers, and readers – are using AI now or, better yet, where and how they could be using it in the future. Marrying their unmet needs with your strategic goals creates your roadmap to future success. 2. Build vs. Buy Decisions for AI-Powered Products Focus: Develop proprietary AI solutions, partner with trusted vendors, or combine the best of both approaches to suit your needs. Delta Think Approach: Assess your current state and future needs, design decision frameworks that weigh cost, capability, risk, speed-to-market, and long-term scalability, and build the approach that will work best to support your business goals and community needs. 3. AI Policy and Governance Focus: Ensure responsible, transparent, and ethical AI use that safeguards scholarly integrity. Delta Think Approach: Facilitate the development of your AI governance with the creation of important guardrails and policies, working to mitigate bias and hallucination risks, safeguarding research integrity while enabling innovation. 4. UX/UI Testing for AI Products and Features Focus: Design AI experiences that enhance human engagement. Delta Think Approach: Test results, interfaces, prompts, and transparency signals to keep users informed, empowered, and confident in your products and tools. 5. Licensing and Partnership Strategy Focus: Leverage commercial arrangements to unlock AI potential while aligning with your mission and values. Delta Think Approach: Guide you through licensing agreements, proprietary data partnerships, and collaborations that create sustainable competitive advantage and strategic revenue streams. Turning Ideas into Impact By reframing the conversation from Can AI substitute scholarship? to How does AI amplify scholarship? , publishers can lead the next wave of innovation. Delta Think’s collaborative approach ensures that your organization’s adoption of AI enhances creativity, critical thinking, and trust. We can help you map out your bespoke AI-strategy roadmap, develop new products and services, test prototypes, and design governance guidelines. Reach out today or schedule some time at the Frankfurt Book Fair (10/14-16) to discuss how Delta Think’s expertise and proven methodologies can help your organization unlock key insights and drive innovation.
By Dan Pollock and Heather Staines September 9, 2025
How might planned cuts to funding of the US National Science Foundation affect scholarly output? In our last News & Views we analyzed how the headline cuts might apply to relevant activities. This month we examine how journals may be impacted and model some scenarios quantifying the impact on global scholarly output. Background The US National Science Foundation is an independent US federal agency that supports science and engineering across the US and its territories. In its 2024 financial year (FY) 1 , it spent around $9.4 billion, funding approximately 25% of all federally supported research conducted by US colleges and universities. In July we looked at how reported funding cuts and NSF budget cuts proposed by the US Government might affect the NSF’s output of research papers. We found that in the near term the effects would be limited, as the cuts focus on NSF activites that produce low volumes of papers. However, cuts proposed over the coming year may have a more profound effect as they are deep and affect research activities. We have also previously analyzed proposed cuts to funding of the National Institutes of Health (NIH). We noted how cuts to the world’s largest producer of biomedical research could have a profound effect on publication outputs. So how do cuts to the NSF stack up? The effects on journals As ever, the headlines and averages are unevenly distributed, so we looked at how individual journals might be affected. 
By Dan Pollock & Heather Staines July 29, 2025
The US Government has planned cuts to funding of the US National Science Foundation (NSF) in 2025 and 2026. Before we can undertake a full analysis of how these cuts might affect publishers, we must unpack some data. This month we put the cuts in context, looking at how the cuts impact research and the scale of NSF output. And we find they may not affect research in the ways the headlines suggest. We will follow up with a future analysis modelling specific scenarios of impacts on publisher submissions. Background The US National Science Foundation is an independent US federal agency that supports science and engineering across the US and its territories. In its 2024 financial year (FY) 1 , it spent around $9.4 billion, funding approximately 25% of all federally supported research conducted by US colleges and universities. In May 2025, the New York Times (NYT) published an article analyzing proposed cuts to NSF funding by the current US Government. The NYT’s analysis suggested a 51% cut in funding from 1 January through 21 May 2025, with a further 56% reduction proposed for next year 2 . We have previously analyzed effects of proposed cuts to funding of the National Institutes of Health (NIH). The proposed cuts to the NSF are deeper, so might they have an even greater negative effect on publication volumes? Understanding what the cuts apply to The 51% cut in 2025 covers 140 days, equivalent to a 20% annualized cut. So could we see the same level of reduction in papers this year? And could this be followed be a 56% drop next year, as the 2026 cuts cover a full year? As with our analysis of the NIH, we need to understand how the changes in funding translate into research activities, and thence into corresponding volumes and timing of publication output. We therefore analyzed the NSF’s own budgetary figures to put the cuts into context. 
By Lori Carlin and Meg White July 24, 2025
This spring, Delta Think collaborated with 27 professional societies and associations to launch a Global Author/Researcher Survey to understand the ripple effect of US government research funding cuts. Our goal was to explore how researchers are navigating a rapidly evolving landscape, especially as US federal funding and policy decisions cast long shadows over the global research community.  More than 13,000 researchers across every major discipline and 135 countries shared their voices through our survey. While the detailed findings are deep and wide-ranging, one thing is clear: the ground is shifting. Uncertainty Is Driving Change in Research Behavior Delta Think deeply analyzed the data by six major disciplines: Health Sciences, Life Sciences, Physical Sciences, Engineering & Technology, Social Sciences, Arts & Humanities. Nuances vary by each main field, but some factors were universal. US-based researchers are signaling deep concern – and they’re bracing for change. Many anticipate reductions across publishing output, participation in peer review, and conference attendance. For example, 62% of US authors across all disciplines expect to publish fewer articles in the next 1–2 years, citing policy and funding challenges . “My research progress is now in ‘conservative mode’ in case funding is pulled from us with no notice. We cannot plan further out and have lost our trust in the federal government.” Primary Investigator (PI) at a US Academic Medical Center But the concerning news isn’t limited to the US. International researchers indicated their intention to pull away from US-based journals, threatening to reshape the global flow of research. In fact, a full 50% of international authors across all disciplines indicated that it is now important to them to submit their manuscripts to non-US journals. “We're doing everything we can to reduce our connections to the US, including looking for journals to publish in that are not based in the US.” Mid-Career PI, Biological Sciences, Canada Top Concerns: What Keeps Researchers Up at Night? One of the clearest patterns that emerged is the contrast in what researchers view as their most urgent challenges: For US researchers , the top concern is straightforward: elimination of research funding . This fear extends beyond specific grants—it reflects a deep anxiety about career stability, institutional viability, and the future of scientific advancement. For international researchers , the primary worry is academic freedom and collaboration , with many expressing concerns about losing access to US research infrastructure, data, and professional networks if international cooperation is reduced. While these represent the top concerns, the survey results reveal many others by discipline, career stage, and other factors, including specific community details for each of the 27 participating societies and organizations upon which to develop their future strategies. Looking Ahead: Tracking Trends with Fall 2025 Survey This spring’s survey was just the beginning. Delta Think will conduct a follow-up survey in October/November 2025 to track how attitudes and behaviors continue to shift. This next phase will allow us and the participating organizations to move from snapshot to trend — providing deeper insight into the lasting impact of funding and policy uncertainty. Joining in for Survey 2 is NOT limited to Survey 1 participating organizations. All are welcome to participate in this next round and have access to the deep data behind these high-level insights and much more. Turning Ideas into Action The Delta Think team designed this initiative not just to gather data, but also to support our partners across the scholarly ecosystem. By combining rigorous research design with deep industry context, we’re helping publishers, societies, and institutions make informed, strategic decisions in uncertain times. If you're interested in learning more about the findings, discussing how they apply to your organization, or joining the Fall 2025 survey, we’d love to connect. Please email Lori Carlin to start the conversation.