Yesterday I wrote about a
great product (by HP) that was supported by horrendous customer service.
I ultimately would not buy
Earlier in the week I had
the opposite experience.
I was in New Orleans at a horrible hotel that had outstanding
customer service. The manager went above
and beyond the call of duty attempting to compensate for a sub-standard product
(dirt, insects, mold – you get the picture).
My whole party changed
The conclusion: you need
does this relate to change?
are more efficiently connected.
are more readily discoverable.
bar has been raised.
your product and service standards been raised too?